Medical Mobility International
Ironclad Return Policy!
"Expect an easy purchase, fast delivery, and
friendly service!"
Internal Policies | Terms and Conditions |
Shipping Info
The purpose of our return policy is to ensure
you are satisfied with your purchases from
Medical Mobility International. The terms and
conditions below apply to your order and
protect the transaction.
If you are unhappy with a returnable item for
any reason, please return it within thirty
days from the
DATE RECEIVED
for an exchange or credit of the purchase
price less shipping, tax, and restocking fee.
Some items are
non-returnable. More than 95% of the products
on this web site are returnable at little or
no risk to the customer. However, some items
cannot be returned, such as:
� Special order or special request items.
� Free gifts and promotional items.
� Custom items we make for you.
� Items you customize for yourself.
� Used items no longer resalable.
� Items missing packaging, parts, or
instructions.
� Items specifically marked
non-returnable.
Refunds, store credits, and exchanges are
given at our discretion after we've evaluated
your return. Refunds are issued once a month
by check or money order in U.S. currency.
Request an RMA number: Incoming packages
without Return Merchandise Authorization (RMA)
numbers are returned to sender. To request a
RMA number,
(Click
Here) to provide us with the
details of your return. Provide as much
information as possible and we'll issue a RMA
number for the returnable product.
Where to ship your return: When you receive an
RMA number, you'll also receive the address of
where to send your return. Some items are
returned directly to the manufacturer when 1)
the manufacturer prefers to handle returns
directly; 2) the return would be delayed by
returning it to us; 3) the return requires
replacement parts or manufacturer
refurbishment.
Please Note: Used items may not be returned
for any reason. Items shipped uninsured may
not be returned if damaged.
A 20% restocking fee applies to all returns!
We do not credit shipping charges, insurance,
tax, customs charges, or return shipping fees.
Restocking fees calculated from your purchase
price of the returned items, minus any
discounts received.
Does your return meet this checklist?
☑ Contains only returnable merchandise.
☑ Properly labeled, including your RMA
Number.
☑ The package is insured and traceable.
☑ Returned within 30 days of shipped date.
☑ Product must be unused, clean and not
damaged.
☑ Original packaging and materials intact.
☑ Return shipping costs are the
responsibility of the customer.
☑ We recommend that you insure your
return. We can not accept responsibility if
damaged in transit.
If for any reason
your return does not meet these requirements
your refund will be refused.
Merchandise should be
unused, in its original packaging, and in
sellable condition. We reserve the right to
refuse, refund, exchange, or give a store
credit for your return at our sole discretion.
Medical Mobility International offers free
shipping on most all products we sell however
when an item is returned the original outbound
shipping charges are deducted from your
credit.
Extended Returns (up to 60 days): We can
extend our return policy for an additional
fee. Items returned within 60 days may qualify
for a return at 50% restocking fee. Your
returnable item is not guaranteed returnable
after 30 days. Contact us for details!
Refunds: All credits will be given after
receipt and warehouse inspection approval.
Cancellations: If you cancel your order after
it has already shipped we consider it a return
and the above policies apply. We reserve the
right to charge full shipping costs if the
item is refused delivery. |
